| Industry Specific | 48 hours/on-site PRINT |
Why attend this training course?
New Skilz has designed and developed their own course materials for this focussed course. Business English skills are important, yes. But they are more useful when practiced within the relevant Banking context. China's banking industry is developing very fast and professional customer service in English is becoming increasingly important. Course participants get introduced to vocabulary and skills practice within a meaningful business context that they are familiar with. Results can be see at work immediately since its a practical course.
Who Should Attend?
Banking customer service staff that need communicate professionally in English regarding typical bank related work.
What will you learn?
- Basic banking terminology for typical transactions
- Describing bank products & servicess
- Greeting customers & developing a conversation
- Handling bank transactions such as new accounts
- Dealing with complaints from upset customers
- Being polite, professional and courteous to clients
- Client facing soft skills: body language, eye contact
- Ability to be assertive whilst remaining professional
- Western expectations of banking customer service
- Responding effectively to customer enquiries
Skills Development Focus
- Business English skills for customer service staff
- Expression of amounts, numbers, dates and time
- Achieving a polite tone using English language
- Handling customer requests for inforamtion or action
- Suggesting & recommending bank products/services
- Apologizing, explaining, informing & making requests
- Greetings, farewells, interrupting & showing interest
- Elicitation techniques for getting client requirements
- Appearing approachable and smiling!
- Acting helpful and sounding sincere
Banking Topics covered in the course:
| Opening accounts | Closing accounts | New ATM card | New credit card |
| Foreign exchange | Cash deposits | Cash withdrawls | Outward remittance |
| Safety deposit boxes | Cheques | Fixed deposits | Completing forms |
| Statement queries | Checking ID | Company accounts | Personal banking |
Where are we situated?
New Skilz OfficeLu Wan district | Shanghai 287 Shanxi South
Call us: +86 21 6473 7102
Fax us: +86 21 64737103
Email: training@newskilz.com
