Cultural Awareness Enhancement
| Coaching Program #4 | 1 day / on-site PRINT |
Why attend this training course?
This course can significantly shift the mentality of your Chinese staff in terms of understanding how to get along and work with Westerners in both business and social situations. It's not a language course, though part of it explais how to be successful in the various business settings such as telephoing, meetings etc.
Who Should Attend?
Any key staff in the company that need to face Western English speaking clients. Fo example, business development or sales people, or even custimer service staff that need understand better how to dela with Wsterners in business in a profesional, polite and courteous manner.
What will you learn?
- Dealing with Western culture shock in China
- Undesrtanding Western business culture
- Socialising preferences, traditions and interests
- Making a good impression with Western clients
- Westerners expectations of Chinese colleagues
- Cultural differnces in relationship building
- Methods for handling agressive Westerners
- Common cultural causes of grievances
- Taboo topics to avoid when socialising
- Foreigners that have lived in China a while
- Successfully communicate with limited English
Skills Development Focus
- Making polite, appropriate and interesting small talk
- Culturally sensitivity in conversation
- Developing the habit of volunteering information
- Using an interactive approach to business dialogue
- Dealing with complaints & confrontational customers
- 20 boring questions not to ask foreigners in China
- Key telephoning skills for successful teleconferences
- Key meeting skills for doing business in English
- Crucial strategies for negotiating with Westerners
- Western style presentation & elicitation skills
- Techniques for controlling the English conversation
- Useful vocabulary for communication problems
Western Business Culture - Discussion Topics covered in the course:
| Making small talk | Interesting conversation | Building rapport | Doing business |
| Traditions & customs | Common language issues | Cultural differences | Business approach |
| Telephong skills | Meeting skills | Emailig skills | Presentations skills |
| Culture shock | Being open-minded | Being professional | Relationship building |
Where are we situated?
New Skilz OfficeLu Wan district | Shanghai 287 Shanxi South
Call us: +86 21 6473 7102
Fax us: +86 21 64737103
Email: training@newskilz.com
