| Business Communication Skills | 20 hours/on-site PRINT |
Why attend this training course?
Learn how to write professional English emails in business. Understand how to Acquire business acumen and develop communication skills for emailing. Gain solid practical experience.
Who Should Attend?
Customer service staff, sales staff, managers and key staff that need to communicate via email.
What will you learn?
- Email Writing Principles
- Useful Functional Phrases
- Understanding Style & Tone
- Writing Internal Emails & Memos
- Arranging Meetings & Logistics
- Handling Complaints Couteously
- Dealing with Client Enquiries
- Producing Coherent Writing
- Short Reports by Email
- Structuring Technical Emails
Skills Development Focus
- Being personal, friendly and building rapport.
- Organizing ideas & paragraphing
- Being concise and to the point
- Using tentative vs decisive language structures
- Expressing bad news with appropriate language.
- Checking understanding and making arrangements.
- Achieving the right tone depending on the audience.
- Using written abbreviations in business emails.
- Developing good punctuation and spelling.
- Presentation of information in a structured format.
Emailing Practice / Business Topics covered in the course:
| Opening & Closing | Informing & Notifying | Attaching Files | Apologising and Thanking |
| Requesting Action / Help. | Making Enquiries | Saying 'no' nicely | Arrangements / Logistics |
| Writing to Colleagues | Writing to Management | Writing to Suppliers | Writing to Clients |
| Asking for Payment | Confirming Arangements | Project Reporting | Reprting on Progress |
Where are we situated?
New Skilz OfficeLu Wan district | Shanghai 287 Shanxi South
Call us: +86 21 6473 7102
Fax us: +86 21 64737103
Email: training@newskilz.com
