| Business Communication Skills | 20 hours/on-site PRINT |
Why attend this training course?
Learn how to confidently lead and participate in teleconferences. Understand how to be polite, courteous and professional on the telephone. Grasp typical cultural differences in conducting business over the phone. Acquire business acumen and develop communication skills for telephoning. Gain solid practical experience.
Who Should Attend?
Client-facing exectives, customer service staff, tehnical support staff, sales people and managers that need to use the telephone to do business.
What will you learn?
- Leading and participating in teleconferences
- Minds mapping technique and plannning a call
- Useful fucntional phrases for daily telephoning
- Being professional in terms of Western culture
- Confidence to control a call and clarify points
- Using your voice and tone effectively on the phone
- Making enquiries and taking messages
- Dealing with complaints and difficult callers
- How to handle callers with strange accents
- Making small talk and building rapport
Skills Development Focus
- Preparing to make a call
- Opening and closing calls professionally
- Sounding helpful, polite and courteous
- Active listening and showing interest
- Exchanging information efficiently
- Handling complaints and technical difficulties
- Chairing a telecoferece meeting or discussion
- Being assertive and controlling a call
- Responding appropriately and showing interest
- Questioning techniques and polite questions forms
- Teleconferencing strategies for involving others
Telephoning Practice / Business Topics covered in the course:
| Telephoning Terminology | Teleconferencing Strategies | Pronouncing Numberical Data | Listening Skills |
| International Teleconferences | Making Arrangements | Dicsussing Logistics | Exchanging Information |
| Cold Calling Sales | Taking Messages | Handling Complaints | Making Enquiries |
| Building Rapport | Small Talk | Interviewing | Progress Reprting |
Where are we situated?
New Skilz OfficeLu Wan district | Shanghai 287 Shanxi South
Call us: +86 21 6473 7102
Fax us: +86 21 64737103
Email: training@newskilz.com
