Your people aren’t a standard order.
Start with the customer conversation and what your team needs to do differently. Agree a manageable cycle of diagnosis, tailored practice, workplace application and review, with responsibilities clear from the outset.
Choose your starting point
Choose the support that fits your programme: preparation and delivery, tailored design, or a complete engagement.
Bring approved workshops, facilitator guides, slide decks and learning objectives. We agree audience-relevant examples and permitted adaptations, then deliver to your standards, including under your brand for your customers.
You gain: agreed delivery expectations, prepared facilitation and consistent review across cohorts.
Explore delivery partnershipBring the conversation, skill gap or programme challenge. We clarify the need and design the practice, materials or coordination around your audience and responsibilities.
You gain: a focused brief and a practical plan with clear scope, owners and outputs.
Discuss your challengeThe engagement model
This cycle guides skills engagements. We agree the inputs, manager involvement and review support before delivery. Established-content delivery and programme coordination follow the route appropriate to your brief.
Discovery & Design
Start with manager and participant input, plus a small set of approved examples. Use your existing playbook, presentations or demo material to agree the situations and behaviours worth practising. Distinguish skill gaps from missing evidence or process issues.
Your output: A focused brief with roles, evidence, scope and fees.
Practise & Refine
Use role plays, presentations or demos drawn from your real work and approved information. The facilitator observes the words and actions used, explains their effect and guides a repeat attempt against your agreed priorities.
Your output: Specific feedback and a record of what to practise next.
Apply at Work
Each participant turns feedback into two observable actions, with a target, evidence source and review date. Agree the customer meeting or equivalent practice opportunity and the manager who will support it.
Your output: A practical action plan with an owner and success criteria.
Verify with Managers
Managers observe an agreed sample of relevant interactions and review actions and barriers. NewSkilz supports the agreed review process; your team retains customer evidence in its approved systems.
Your output: Manager observations and a clear account of progress and gaps.
Review & Continue
Compare evidence with the starting point, check consistency and agree the next priority. Choose useful review points and any reusable materials or facilitator preparation needed for future cohorts.
Your output: A concise progress review and a decision on next steps.
A method that fits the service
Prepare credible buyer conversations from approved product information and your playbook. Use realistic role play and focused feedback to refine your approach.
Explore sales trainingUse tailored role plays for stakeholder conversations, negotiations and management situations, alongside real presentation practice and practical tasks, to build people skills around technical work.
Explore people skills for techiesBring stakeholders, schedules, materials and delivery together with named responsibilities and practical follow-through.
Explore programme managementA useful finish
Agree the capability and records you want to retain: reusable role play materials, feedback tools, facilitator guidance, action plans or programme operating material.
Prepare internal facilitators for future cohorts through Train the Trainer, or keep programme delivery moving with clear ownership, schedules and readiness records. We agree the handover that fits your service and team.
From practice to application
Agree what managers will observe and how progress will be reviewed, so feedback leads to a useful next step at work.
Compare a starting point and repeat attempt against consistent criteria. Feedback names what the participant said or did and its effect on the buyer or stakeholder.
Choose a practical action and an upcoming meeting or task where it can be used. Managers help confirm the opportunity, support and evidence needed.
Review an agreed sample of interactions and identify remaining practice needs. Keep workplace behaviour distinct from business measures, which are also affected by market conditions and other influences.
Prepare for a useful first conversation
Tell us which roles are involved, which customer conversation needs to improve and what a useful change would look like. Add your preferred timing and delivery format.
For an initial enquiry, describe the situation in general terms or use an anonymised example. Leave out customer names, personal data and confidential product details.
Discuss your team’s challengeBring the challenge or the programme you already have. We will discuss the right starting point.
Frameworks in practice
ADDIE structures learning design. MEDDIC gives sales teams a qualification framework to put into practice.
ADDIE
A practical guide to the 5 stages of ADDIE, from understanding the need to reviewing workplace application.
Explore ADDIEMEDDIC
The 6 MEDDIC elements, useful buyer questions and a SaaS example to practise with your team.
Explore MEDDIC
