Learning design and delivery, international programme management, cloud customer training and consultative pre-sales—bringing together my work at Rittman Mead, NewSkilz and Ricoh Europe.
Training needs analysisConducted client and stakeholder interviews to identify capability gaps, clarify performance goals and design tailored learning interventions.
International programme managementCoordinated leadership and management-development programmes across EMEA and APAC; a 12-country engagement included delivery in three languages.
Multilingual delivery managementPlanned budgets, country schedules, local facilitators and client HR relationships; coordinated specialist trainers and translated or localised learning materials.
Leadership & management developmentDesigned and facilitated team-building, management communication, coaching, influence and change-management workshops.
Trainer recruitment & developmentInterviewed around 500 trainer candidates, selected and managed approximately 25 facilitators and supported their development.
Programme evaluation & client partnershipManaged client feedback, facilitator quality, follow-up and stakeholder reporting to support workplace application.
Cloud project coordination
Ricoh Europe
Oracle Cloud ERP · Stakeholders · UK, France & Germany
February 2023–April 2024 · UK, France & Germany
Digital transformationSupported the Oracle Fusion Cloud ERP programme across three European countries, alongside programme leadership and the PMO.
Stakeholder managementConnected business stakeholders, country teams, technical specialists and Oracle Consulting across multiple workstreams.
Workshop facilitationCoordinated process deep dives and stakeholder reviews, consolidating findings for gap analysis.
Governance & reportingPrepared steering-committee materials and supported progress reporting, action tracking and follow-through.
Change & readinessSupported programme communication, stakeholder alignment and organisational readiness for new systems and processes.
Technical–business liaisonHelped workstream leads clarify requirements, surface dependencies and coordinate activities with delivery teams.
Learning & organisational development
L&D interventions and training topics
Personal training delivery, facilitated interventions and programmes managed are distinguished where appropriate.
Training categories and workshop topics
Training category
Workshop and coaching topics
Leadership & people management
Leadership development; team-leader readiness; motivation; SMART goals; decision-making; time, priorities and stress management; managing change.
Coaching & facilitation
Coaching skills for managers; new-manager coaching; group facilitation; participation and debriefing; consensus building; Appreciative Inquiry.
Presentations, writing & reporting
Sales and business-development presentations; executive presence; proposal presentations; business writing; management reporting; PowerPoint report structure.
Influence, conflict & problem solving
Influence without authority; assertive communication; conflict management; root-cause analysis; evaluating options; prioritisation and action planning.
Cross-cultural working & teams
Cross-cultural awareness and communication; international working relationships; team building; interdepartmental collaboration; management-team development.
Train the trainer
Learning design; learner engagement; delivery practice; observation and feedback; facilitator development for managers, internal trainers and IT consultants.
Sales enablement & onboarding
Product, process and business-systems onboarding; CRM adoption; graduate-consultant onboarding and coaching; structured discovery and training-needs analysis.
Recruitment & trainer development
Recruitment interview skills and CV screening for client teams; personally interviewed approximately 500 trainer candidates, selecting, managing and mentoring around 25 delivery trainers.
Team effectiveness & change
Team-building workshops; management-team alignment, vision and values facilitation; interdepartmental communication; change-management workshops. Specialist associates contributed to some interventions.
Systems enablement & technical learning
Personally delivered Oracle SQL and database training, including Oracle Designer CASE tools. Supported sales-team systems onboarding and CRM adoption; coordinated courseware and learning workflows using GitHub, Jira and Docebo. These tool-management activities are not claims of classroom delivery for each tool.
Clients & organisations
Client and audience portfolio
Across NewSkilz learning design, personal facilitation, programme leadership and specialist-associate delivery. Includes direct and partner-led engagements; education entries identify participant audiences.
Carrier · Continental · DIAB · Dürr Group · Eaton · ENGEL · Faurecia · General Motors · Rogers Corporation · Stanley Black & Decker
Finance, audit & recruitment
Citi · Marcum Bernstein & Pinchuk · Royal Bank of Scotland · ZWHR
Life sciences & biotechnology
DSM · FuturaGene · Johnson & Johnson · MSD · Parexel · WuXi AppTec
Sourcing, hospitality & property
Coop Global Sourcing · IHG · Landin Property Agency
Luxury & retail
Dior · Givenchy · LVMH
Education audiences
Tsinghua University master’s alumni · UTSEUS at Shanghai University
Energy, chemicals, logistics & paper
BP · Dow Chemical · Orica · Shell · Maersk · SAPPI Europe
Rittman Mead customer-training programmes supported: Liberty Global · Harvard University · Nomura · NHS Foundation Trusts · NASA. Training management and enablement, working with specialist technical consultants.
Founder and Training Lead
Additional professional background
A cross-disciplinary foundation in learning consulting, enterprise systems and international programme delivery.
Learning-solutions consulting: 15 years building relationships with multinational clients, conducting needs analysis, scoping and managing tailored learning programmes.
International facilitation: Leadership, management, sales enablement and communication interventions delivered personally and through associates across 14 countries.
Software development: Seven years working with Oracle databases, applications and technical consulting, including earlier technical training.
Oracle Cloud experience (2021–2024): Oracle Analytics Cloud customer training, pre-sales and Docebo learning operations across EMEA and the USA; Oracle Fusion Cloud ERP project coordination across the UK, France and Germany.
Professional development: Oracle PartnerNetwork competency/compliance and certification-exam coordination; Oracle Cloud Project Management Practitioner certification (2022).
International experience
Where I have worked with learners and teams
Selected locations from my 14-country training background.
Training delivery locations by region
Region
Training delivery locations
UK & Ireland
London · Nottingham · Dublin
Wider Europe, Middle East & Africa
Spain · Poland · Romania · Germany · Israel · South Africa
Asia Pacific
China, including Shanghai, Beijing, Shenzhen, Suzhou, Guangzhou and Hong Kong · Singapore · Japan · India
Qualifications & working tools
PRINCE2 Agile Foundation · Oracle Cloud Project Management Practitioner · CELTA · BCom and BCom Honours, Rhodes University.
Earlier technical foundation: seven years in Oracle consulting and software development, including requirements analysis and technical training.
Additional commercial experience: around 100 corporate accounts at Altron Bytes / iSON, with IT training, Whatfix and Questionmark SaaS presales and sales-team onboarding.
AI-assisted learning design, research, content development and business workflows.
